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Bad Customer Service 2

Watch the video below with youth, then use the questions below to have a mentoring conversation with them.

  1. What did the cashier say to the man?
  2. What did the lady do to help the man?
  3. Have you ever experienced bad customer service? What?
  4. Why should you never criticize someone for something they can’t do?
  5. How should you treat customers when they have difficulty with something?
  6. Why should you always be willing to help people who have a hard time doing things in everyday life?
DONE